There is still a great deal of uncertainty surrounding the COVID-19 Virus and how it will ultimately impact our daily lives. Each day as new information becomes available, more questions arise, and we begin to think of the challenges we not only face now, but in the days and perhaps even the months to come. For many of us, financial concerns are very much at the forefront as we are encouraged to stay home and self-isolate. With the loss of a job or reduced income, making mortgage payments is a common concern and many are wondering what their options are.

COVID-19 and your current mortgage
If your income has become affected by the pandemic and you are concerned about making your monthly mortgage payments, we recommend reaching out to your lender to assess your specific situation. In times like these, a single conversation can make a big difference. Each lender and their policies are different. It is important to note that support may be offered on a case-by-case basis, and an individual borrower’s circumstances will determine their respective eligibility.

Lender Customer Service Numbers:
Access Credit Union 1-800-264-2926
ACU - 1-877-958-8588
ATB 1-800-332-8383
B2B 1 800 263 8349
BMO 1-877-895-3278
Belgian Alliance Credit Union 204-927-0460 (Portage Branch)
Bridgewater 1-866-243-4301
Caisse Financial Group. 1-866-260-7060
CIBC 1-800-465-2422
CMLS 1-888-995-2657
Crosstown Credit Union - 1-866-941-6356
Equitable 1-888-334-3313
Connect First 403-736-4000
Chinook Financial 403-934-3358
CWB Optimum 1-866-441-3775
First Calgary Financial 403-736-4000
First National 1-888-488-0794
Haventree 1-855-272-0051
Home Trust 1-855-270-3630
HSBC 1-888-310-4722
ICICI 1-888-424-2422
Manulife 1-877-765-2265
MCAP 1-800-265-2624
Merix 1-877-637-4911
Marathon 1-855-503-6060
Me-Dian Credit Union - 204-943-9111
RBC 1-866-809-5800
RFA 1-877-416-7873 (based on mortgage number)
RMG 1-866-809-5800
Scotia 1-800-472-6842
SCU - 1-800-728-6440
Servus 1-877-378-8728
Street Capital 1-866-683-8090 (based on mortgage number)
TD 1-866-222-3456
VERICO LifeCycle - 1-855-805-7107

COVID-19 and a future mortgage
If you have a pre-approval in place, please be aware that any change to your employment or financial situation will affect it and you should contact your mortgage broker before writing any offers to purchase on a new home. Also, appraisal and inspection services, legal service provision and signings, are all experiencing some challenges which could impact the mortgage process.

Please don’t hesitate to reach out to One Link Mortgage if you have any mortgage-related questions or to see how we can assist you. Our Mortgage Professionals are able to complete the full mortgage process remotely via phone, email and video meetings.

Stay safe.