Privacy Policy

This is One Link Mortgage & Financials (“One Link Mortgage”) Privacy Policy. This document explains One Link Mortgage policies for the collection, use and disclosure of personal information. One Link Mortgage abides by applicable privacy legislation. One Link Mortgage also abides by all Provincial and Federal regulatory bodies.

One Link Mortgage provides their clients with sound advice and products in the mortgage market.

What is personal information?

In this Privacy Policy, "Personal Information" means information that is gathered in connection with an application, pre-approval, request for information for a mortgage(s) or loan(s) and insurance or other product through One Link Mortgage and is provided to, or collected by, One Link and its staff or agents, associates, and affiliates on behalf of One Link Mortgage.

Why does One Link Mortgage collect personal information?

One Link Mortgage collects and uses Personal Information for the following purposes:

- Providing mortgage brokering services to the Client and offer products and services best suited to their needs, including arranging and/or renewing loan(s)/mortgage(s), informing the client of group creditor insurance and other products offered or approved by One Link Mortgage.
- Checking Client credit worthiness through credit bureau inquiry and personal information agents who have information on a Client's financial position.

Except when otherwise permitted by law, we will only use a Client's Personal Information for the purposes identified to the Client. When Personal Information is to be used for a purpose not identified, we will take all reasonable steps to ensure that new purpose is identified prior to use.

How does One Link Mortgage collect personal information?

The Client is our main source of information. With the Client's consent, we may also obtain information directly from a third party to help us determine your eligibility for various financial products and services. For credit matters, for example, it is essential that we know your financial worth as well as your credit record. We will also contact other lenders, financial institutions, credit bureaus and employers. Your consent is therefore important because without it, we will not be able to carry out the appropriate inquiries and it might be difficult for us to offer you the credit product you request. In most cases, your consent is given on the forms used for specific products or, from time to time, on a separate form. You will notice that the declaration of consent is clear and unambiguous.


Your provision of Personal Information to One Link Mortgage means that you agree and consent that One Link Mortgage can collect, use and disclose your Personal Information in compliance with this Privacy Policy. One Link Mortgage will not collect, use or disclose a Client's Personal Information without the Client's requisite consent, except in certain extraordinary circumstances. Such extraordinary circumstances shall include without limitation, when legal, medical or security reasons make it impossible or impractical to obtain consent or where it is otherwise in the best interests of the Client.

The most common method we use to obtain a Client's consent is by way of the Client's consent as confirmed by the application. Where practicable, we may also obtain a Client's consent through oral communications or other written documentation. Our Clients may withdraw their consent by written notice to us at any time, subject to any legal or contractual restrictions and reasonable notice. A Client's refusal to provide, or subsequent withdrawal of, his or her consent may affect One Link Mortgage' ability to provide the Client with mortgage services. A member of One Link Mortgage will inform the Client of the implications of such withdrawal. To withdraw consent, Client should contact the Chief Privacy Officer in writing at:

One Link Mortgage & Financial
Attn: Chief Privacy Officer
99 Scurfield Blvd. Unit 100
Winnipeg, Mb. R3Y 1Y1

Use and disclosure of personal information

We will use a Client's Personal Information to provide financial advice and services to the Client, to administer our database, to include Clients in direct marketing activities and for the other uses described above under the heading "Why does One Link Mortgage collect personal information". Under certain circumstances, One Link Mortgage will disclose a Client's personal information to third parties. Specifically, Personal Information may be used, shared and disclosed to, from, or with, the members of One Link Mortgage, witnesses in a litigation proceeding, experts retained on a Client's behalf, private investigators, agents retained on behalf of a Client, credit reporting agencies, credit bureaus, as well as such other third parties as are necessary to facilitate the matter for which the Client has retained our office and provided its consent.

Under certain circumstances One Link Mortgage may disclose Personal Information where:

- required or authorized by law to do so, for example if a court issues a subpoena;
- a Client has consented to the disclosure;
- when mortgage services by One Link Mortgage are provided to a Client requiring us to give Personal Information about a Client to a third party (for example, to a lender in a real estate mortgage transaction) the Client's consent will be implied, unless the Client tells us otherwise;
- where it is necessary to pull a credit bureau for purposes of processing a mortgage transaction;
- if One Link Mortgage engages a third party to provide administrative or support services (such as computer back-up services, shredding or archival file storage) and the third party is bound by our Privacy Policy;
- protection of One Link Mortgage' best interests
- protection of public interests such as the denouncement of criminal activity such as fraud or money laundering. In all such cases, authorities are contacted and personal information may be disclosed or if we retain a law firm(s) to act on our behalf for any reason;
- if the information is already publicly known.

Limiting collection and retention of personal information

One Link Mortgage limits the collection of a Client's Personal Information to that which is necessary for the purposes identified in this Privacy Policy as it may be amended from time to time, or for any additional purpose identified to the Client before the collection of the Personal Information. As well, Personal Information is not used or disclosed for purposes other than those for which it was originally collected, except with the consent of the Client or as otherwise permitted by law.

One Link Mortgage will retain Personal Information only for so long as it is needed to fulfill the purposes for which it was obtained and to meet our professional requirements as set out our governing regulatory bodies and/or any other legal requirement, statutory or otherwise, from time to time.

The Client may correct or amend any inaccuracies in the Client's Personal Information. One Link Mortgage has the right to refuse a request for access to Personal Information if:

- The information is protected by legal privilege;
- Granting access would reveal confidential commercial information;
- The information was collected for purposes related to the detection and prevention of fraud;
- The information was generated in the course of a formal dispute resolution process;
- The information would likely reveal personal information about another individual;
- The request is vexation or frivolous;
- To protect our firm's rights and property.


Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate for the nature of the information.


Client lists are never passed on to third parties other than affiliated members of One Link Mortgage. When they are hired, our employees and agents must undertake to respect the confidential nature of client information. Only employees who need to view your file as part of their work have access to this information.

Contact Us

For more information on One Link Mortgage and privacy please contact Caily MacGregor at: